Refund Information

KCKCC Business Office issues refunds of the credit balance, due to the result of Federal Financial Aid, overpayment and adjustments, via your refund method within two weeks (14 days) of the date the aid or adjustment is credited your student account. 

During non-peak refund periods, refunds will be processed weekly.

School closures may affect processing times.

Go to our Tuition and Fee Refund webpage for more detailed information specific to tuition and fee refunds.

Nelnet is the third-party processor that KCKCC has collaborated with to disburse your student refunds to you. Your options are Direct Deposit (ACH), Paper Check or Reloadable Debit Card.

To enroll in the preferred method please follow below instructions:

1. Log in to Self-Service
2. Click on “Student Finance”
3. Click on "Nelnet"
4. You will be redirected to new page
5. Click on "Make a payment, Setup Payment Plans, Refund Method"
6. Scroll to the middle of the page
7. Select “Sign Up “
8. Complete the requested information.

If you do not enroll in Direct Deposit or Reloadable Debit Card, you will receive a paper check.

After your credit balance is transmitted to Nelnet, they will deliver to your financial institution, the process may take up to 3-5 business days before it will appear as a credit in your account. Please refer to your financial institution's policy concerning the availability of these funds.

Refunds by mail may be delayed.

Students who do not choose to have their refund by direct deposit may and can expect delays. Students will have their refund option defaulted to “paper check” by KCKCC.

It is the students’ responsibility to update any address changes with the Registrar’s office or through this link (prior to Financial Aid disbursement or by visiting the Registrar’s office). Go to the Student Record Change form to update that information.