Refund Information

When will refunds be issued?

KCKCC Business Office issues refunds of the credit balance, due to the result of Federal Financial Aid, overpayment and adjustments, via your refund method within two weeks (14 days) of the date the aid or adjustment is credited your student account. 

During non-peak refund periods, refunds will be processed weekly.

School closures may affect processing times.

Go to our Tuition and Fee Refund webpage for more detailed information specific to tuition and fee refunds.

Nelnet

Nelnet is the third party processor that KCKCC has collaborated with to disburse your student refunds to you. Your options are Direct Deposit (ACH), Reloadable Debit Card or Paper Check

To select your preferred refund method please follow below instructions:

  1. Log in to WebAdvisor
  2. Click on "Payment Plans and Refunds"
  3. Complete the requested information (please leave student email as primary contact)
  4. Select "Manage Refunds" and select your refund preference.

After your credit balance is transmitted to Nelnet, they will deliver to your financial institution, the process may take up to 3-5 business days before it will appear as a credit in your account. Please refer to your financial institution's policy concerning the availability of these funds.

Refund by Mail

Refunds by mail may be delayed

Students who choose to have their refund mailed can expect delays.  Students who do not choose either Direct Deposit or Reloadable debit card will have their refund option defaulted to “paper check” by Nelnet.

*It is the students’ responsibility to update any address changes with the Registrar’s office or through this link (prior to Financial Aid disbursement or by visiting the Registrar’s office). Go to the Student Record Change form to update that information.

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