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Refund Information

Refunds for Dropped Classes

To obtain a refund for tuition and fees, students MUST officially drop their class(es) in any one of the campus locations within the drop period. Refunds are not allowed after the drop dates. Drop date information is on the Registrar’s Office site.

In the event of a course cancellation or a class schedule revision made by the college, a 100% refund of tuition and fees is processed or credited to the student's remaining term balance. The Business Office processes refunds approximately two weeks from the date of adjustment.

  • 100% refund for tuition and fees if class(es) are dropped and processed within the first 7 calendar days of the semester, session, or class. This includes semester, summer, 4 to 8 week, late starting, and mini-courses.
  • 50% refund for tuition and fees if the class is dropped before or on the 14th calendar day of the semester, for full semester classes only.
  • No refund is issued after the 7th calendar day, for 8 week or summer classes.

Refunds are calculated based on the day the student officially drops a class, not when the student stops attending class.

If the student has received federal Title IV student financial aid during the term (Federal PELL, ACG, or SEOG grants, Federal Stafford Loan, or a PLUS Loan), the student may be entitled to a pro rata or federal refund. Students who do not receive federal Title IV aid are not entitled to these refunds.

How Refunds Are Issued

KCKCC Business Office issues refunds of the credit balance, due to the result of Federal Financial Aid, overpayment and adjustments, via the student's chosen refund method in Nelnet within two weeks of the date of aid or adjustment is credited to their student account.

  • During non-peak refund periods, refunds are processed weekly.
  • School closures may affect processing times.

Nelnet

Nelnet is the third-party processor that KCKCC has collaborated with to disburse student refunds. There are two options to choose from: Direct Deposit (ACH) or Paper Check. If there is no method chosen, the system defaults to sending a paper check to the address the college has on file for the student.

It is the student’s responsibility to update any address changes with the Registrar’s office or by filling out the Student Record Change Form. To update degree/certificate program, please visit the Change Degree/Certificate form.

To choose the preferred payment method for refunds:

  1. Log in to Self-Service.
  2. Click on “Student Finance.”
  3. Click on “Enroll in Refunds.” (redirected to a new page)
  4. Click on “Make a Payment, Setup Payment Plans, Refund Method” and scroll to the middle of the page.
  5. Select “Sign Up” and complete the requested information.

Refund by Direct Depost

After the student's credit balance is transmitted to Nelnet, Nelnet delivers the funds to their financial institution if they have chosen direct deposit. This process may take up to 3-5 days (not counting weekends) before it displays as a credit in their account. Student's should refer to their financial institution’s policy concerning the availability of those funds.

Refund by Paper Check

Refund checks are sent by mail and may cause a delay in the receipt of their refund.