Enhance overall Enrollment process
Goal 2.1
Make the application to enroll process easier and simple to increase the ratio of enroll to application.
Strategies
- Review the process for simplification and user friendliness for online and on campus
- Employ online real time chat agents to assist the enrollment process
- Establish a call center and actively reach out students who started application process to complete and enroll
- Add personnel/technological resources to offer friendly phone service to students inquiry, advising, enrollment, and other needs
- Have dedicated personnel for high school students
- Provide discounts for early enroll and payment
Measures
- Ratio of application to enroll (#Enroll/#Application)
Goal 2.2
Increase the number of students who removed holds before each enrollment time
Strategies
- Actively reach out the students with holds and assist them to clear out any minor/major holds that may impede early online enrollment
- Review all holds and simplify the process of removing holds
Measures
- Number of students who had their hold removed before enrollment time each semester