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New Customer Service Program Offered by the KCKCC Business Division

Kelly Rogge
Thursday, May 01, 2014
College Advancement

Respond to the needs of local employers with Kansas City Kansas Community College’s new Customer Service Certificate of Completion.

This seven hour, for-credit certificate, will prepare students as they move into a supervisory role. This includes roles in the areas of communications, human relations, motivation, problem-solving, supervision and organizational skills. The higher quality of customer service provided to an employer, the more valuable the employees will become. This certificate is geared for those who are new to a managerial role, as well as anyone who works with the public.

Classes within the Customer Service Certificate of Completion are:
  • Essential Career Skills (BUSN0140)
  • Customer Service (BUSN2253)
  • Business Dynamics (BUSN0293)
  • Supervision Skills (BUSN0267)
For more information, contact Karen Gaines, Business Instructor/Marketing Program Coordinator, at 913-288-7165 or by email at kgaines@kckcc.edu.